Banking Operations Manager

Banking Operations Manager – Vienna, Austria

Are you passionate about driving operational excellence in a dynamic financial environment? Do you thrive on improving processes, managing vendor relationships, and leading strategic initiatives? Are you ready to make an impact in a global organization committed to moving money for better? Then it’s time to join Western Union as a Banking Operations Manager.

Western Union powers your pursuit.

In this role, you will be responsible for the strategic design, governance, and continuous improvement of banking operational processes and services. You’ll ensure seamless service delivery across all business segments, manage outsourced operations and vendor relationships, and oversee frameworks such as Business Continuity Management and workflow systems. You’ll play a key role in driving automation, digitization, and cross-functional collaboration.

Role Responsibilities

• Own and manage the bank’s process landscape framework, including policies and operating instructions.
• Lead the workflow management system and drive continuous improvement through automation and standardization.
• Design andoptimize end-to-end banking operations processes (e.g., transaction processing, onboarding, compliance).
• Collaborate across departments and entities to ensure seamless service delivery.
• Lead Business Continuity Management and Business Impact Analysis frameworks.
• Oversee SLAs and performance of outsourced operations and external vendors.
• Provide advisory support to internal teams on best practices for operational efficiency.

Role Requirements

• 4–6 years of experience in banking or financial services operations.
• Bachelor’s degree in Business Administration, Finance, Economics, or related field; Master’s degree (e.g., MBA) is a plus.
• Strong understanding of banking operations and regulatory frameworks (e.g., PSD2, AML, GDPR).
• Hands-on experience with workflow/process management tools (e.g., ADONIS, BPMN).
• Proficiency in Excel and Power BI; familiarity with automation technologies (e.g., RPA, OCR).
• Proven communication, analytical thinking, and stakeholder engagement skills.
• Certifications such as PMP or ITIL are advantageous.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories. More than moving money, we design easy-to-use products and services that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a competitive compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at careers.westernunion.com.

Benefits

You’ll have access to short-term incentives, multiple health insurance options, accident and life insurance, and best-in-class development platforms.
Your Austria-specific benefits include:

• Life/Medical Cover
• Pension and Savings Plans
• Meal Vouchers
• Bravo Recognition Program
• Headspace – Health and Wellness Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.