Head of Service Desk - 1st & 2nd Level Support, AI & Automation (f/m/d) Group Business Delivery Center

A1 Telekom Austria Group
€ 130.000 - € 130.000
Wien
Vollzeit
vor 3 Wochen

We are seeking a visionary leader to design and lead a centralized, multilingual Service Desk across seven countries. As the International Service Desk Manager, you will be responsible for the strategic development of 1st and 2nd level support operations, the integration of cutting-edge AI and automation technologies, and the implementation of efficient, ITIL-based service processes.
 

Your mission: to create a scalable, customer-centric support structure that performs across borders.
 

International Team Leadership | Global Service Strategy | AI & Automation | ITIL & Service Management


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Benefits & More 


It is important to us that your salary reflects your qualifications and experience. It can exceed the collective agreement and starts at € 130,000 gross per year.

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