Agent Customer Service Austria & Hungary

TASK RESPONSIBILITIES:
- Develop the relationship with the customer base and use the acquired knowledge to strive continually to improve the ratio of enquiries to bookings

• Manage and maximize available capacity on designated traffic lanes using existing support tools in coordination with Headquarter

• Process with quotations, reservations and booking of cargo shipments in coordination with Headquarter Reservation Department

• Coordinate cargo ground handling actions with the ground handling and trucking companies (trucks, cranes...)

• Update details on accepted cargo into the Cargolux system in order to allow tracing and final invoicing to customer

• Monitor the customers' claims

• Attend Cargolux flights at Vienna airport on an operational basis, as required

ESSENTIAL REQUIREMENTS FOR THE POSITION:
- General school leaving certificate of secondary education or equivalent

• Previous experience in a cargo booking office and operational knowledge are necessary

• Being self motivated and a good team spirit

• Able to work in stressful situations and tight time constraints

• Excellent organizational skills

• Communicate effectiveley and assertively and interpersonal skills

• Fluency in written and spoken English and German

• Strong interpersonal skills to effectively interact with Internal and External Customers

• Proficient in MS Office applications

WORKING CONDITIONS:
- Position based in Vienna

• Certificate of conduct (criminal record ) will be required