Director of Rooms

We are seeking a passionate Director of Rooms to join our team at Rosewood Schloss Fuschl. You’ will lead the overall vision, strategy, and day-to-day operations of the Rooms Division. You will be responsible for delivering a transformative guest experience rooted in exceptional service and personalized attention.

Essential Duties and Responsibilities:

• Oversee all guest-facing operations to ensure seamless, personalized service that exceeds expectations, aligning with Rosewood’s commitment to refined hospitality.
• Manage and mentor the Front Office, Housekeeping, Concierge, and Guest Services teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor guest feedback through reviews, surveys, and direct interactions, addressing concerns promptly and implementing improvements to enhance satisfaction.
• Develop and implement standard operating procedures to optimize room operations, ensuring timely check-ins, pristine accommodations, and responsive guest services.
• Prepare and manage the Rooms Division budget, optimizing resources while maintaining luxury standards and controlling operational costs.
• Work closely with other departments, such as Engineering and Food & Beverage, to ensure cohesive operations and a unified guest experience.

Rosewood Schloss Fuschl has opened in July 2024 and is idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood's status as a meticulous and caring guardian of some of the world’s most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place® guiding concept, we are committed to protecting the property's deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood's integrative well-being concept, with indoor and outdoor swimming pools.