Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations including Paris, Barcelona, London and Gstaad with two openings in Vienna coming late 2025.
At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.
Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.
We are looking for a Front of House Manager to join our Rooms Division Team at our Miiro Vienna hotels.
What we want you to do….
Financial returns
- Participate in the preparation of the annual departmental operating budget and financial plans.
- Monitor budget and control team costs and expenses with a focus on rate strategy, building initiatives and inventory management.
- Oversee night audit function and preparation of daily financial reports.
- Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
- Manage day-to-day team requirements, plan and assign work, and establish performance and development goals for team members via the personal Journey.
- Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
- Educate and train team members in compliance with legislation and local laws and safety regulations.
- Ensure the team is properly trained and has the tools and equipment to carry out job duties.
- Ensure the team are properly trained on systems, security and cash handling procedures, and service and quality standards.
- Be a visible leader and spark creativity within each individual in the team.
- Hold regular team meetings and ensure clear communication.
- Ensure guests are greeted upon arrival and make time to interact effectively.
Guest experience:
- Ensure front office hosts provides guests with prompt service, professional attention and personal recognition with guests.
- Respond appropriately to guest complaints both face to face and online, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
- Demonstrate a service attitude that exceeds expectations.
- Take appropriate action to resolve guest complaints
If you want to join us please send your CV to us now!