Company Description
Interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join, it’s your game. So let’s win together.
Job Description
The Legal & Responsible Gaming team within our wider Customer Services Division contributes to the set-up, implementation, development and monitoring of responsible gaming and compliance policies. It has a key function in the satisfactory settlement of complaints within the international Customer Service unit.
You will be mainly responsible for handling or providing expertise to other teams within the Entain group on topics falling into the following areas:
- Handling and assessment of customer cases falling into Responsible Gaming field while contributing to the development of the operational framework
- Proactive customer account reviews and data analysis under Responsible Gaming aspects
- Provide advice or case resolution to Customer Service teams and within the group on operational matters with legal, GDPR, regulatory, and compliance implications in liaison with internal and external counsels
- Complaint reviews, case summaries, mediation, risk management, anti-money laundering, drafting of final case resolutions, handling of related settlement communication
- Collaborate with Compliance, internal and external counsels in reviewing and managing legal documents (ex. out-of-court disputes, letters of intent)
- Contribute to relevant Customer Support and company-wide projects
Qualifications
- Experience in Customer Operations or Customer Services
- Interest in Responsible Gaming and/or Law
- Business level of English
- German (B1/B2) writing and reading comprehension
- Good level of any other additional language will be considered a plus
- Customer focus and ability to adapt/respond to different types of characters
- Willingness to work in shifts
- Good team player
- Analytical mind and highly quality oriented
- Proactive, flexible, stress resistant personality, able to cope with complexity and deadlines
- Excellent communication, networking and conflict management skills
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.
In our Sofia office you can expect to receive benefits like
- Hybrid-working (2 days per week in office)
- Personal Medical Insurance
- Food Vouchers for 150 BGN per month
- Dental Allowance (Up to 200 BGN per year, 100 BGN during probation)
- 25 days of annual leave
- Personal development leave (2 additional days)
- Volunteering (2 additional days)
- Additional It's Your Game Day off to use in December or January
- Multi-Sport Card (Self Contribution)
- Free subscription to wellbeing app Unmind
- Christmas bonus
- Group annual bonus
- Sharesave scheme
- 90 BGN Monthly for transport costs and utilities
- Life Insurance
- Multicultural team of very knowledgeable and supportive colleagues
- Events, sports activities and pro-bono activities
- A modern and dynamic working environment
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Sounds interesting?
Then join us!
#LI-Hybrid
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
