- Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
- Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Performs hardware repairs on a component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures.
- Refills consumables as directed.
- IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
- Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
- Updates the dispatch function on all unforeseen issues.
- Provides detailed briefings on all performed activities.
- Proactively informs customers about status, progress and outcomes.
- Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.
- Actively uses corporate tools and processes for knowledge sharing and information gathering.
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
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