Company: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets. Our products cater to independent producers as well as large food manufacturers. We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials. Headquartered in Italy, IRCA Group boasts a strong track record of growth over the past decade, with 22 manufacturing facilities worldwide, 2200+ employees, and €1 billion in revenues.
What we offer: IRCA fosters a dynamic environment, embracing diversity and valuing diverse perspectives and international experiences, offering a stimulating context. We promote professional growth by providing tailor-made development programs and career advancement opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. Joining our team means becoming part of a global community of passionate professionals dedicated to making a difference. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.
Purpose of Position: The Key Account Manager (KAM) is responsible for managing direct and indirect sales activities for a specific group of customers in Switzerland and Austria.
The KAM ensures the achievement of company goals in terms of sales and gross margin, maintaining a close technical and commercial relationship with customers to identify new business opportunities, in line with company directives.
The person will be based in Austria and available to travel 75% of the time.
Responsibilities
- Build trust-based relationships with key clients.
- Fully understand clients' needs and requirements.
- Expand relationships with existing clients by offering tailored solutions.
- Ensure timely delivery of the right products and services to customers.
- Act as a liaison between key clients and internal teams.
- Address and resolve customer issues to maintain trust.
- Play a critical role in generating new sales that lead to long-term relationships.
- Provide regular reports on progress and forecasts for internal and external stakeholders using key metrics.
Requirements:
- Education: Bachelor's degree in business, sales, or a related field.
- Professional Skills: 3-5 years in a similar role, preferably in B2B companies. General understanding of bakery, pastry, and ice cream products, focusing on chocolate and creams. Experience selling food products.
- Language Skills: German and English are required; French is a plus.
- Behavioral Requirements: Results-oriented. Strong problem-solving and negotiation skills. High energy and positive attitude. Proactive with a sense of urgency. Entrepreneurial mindset. Excellent communication. Business development skills. Strong analytical and forecasting skills. Ability to plan and achieve targets.
- Other: knowledge of the relevant market and key customers. Willingness to travel up to 75% of the time. Experience in structured companies with international exposure.