About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. In the Operations Team, we focus on the courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.

An Operations Specialist in the Supply Activation team plays a key role in ensuring that we are able to achieve the needed supply activation and courier engagement in every city that we operate in. Having a regional organisational structure, you and the team are responsible for increasing courier activation and ensuring stable supply across 9 different markets. One of the key challenges of the role will be to unlock supply when and where needed, through data analysis and clear communication with our courier partner community.

What you’ll be doing

• Ensuring optimal courier supply levels and activations across the Central region, balancing demand and supply to maintain smooth operations;
• Developing and executing activation strategies, including setting up bonus designs and payment structures, while ensuring clear and timely communications to couriers;
• Collaborating with teams across different countries to understand local needs, tailor operations by sharing development ideas and improving ongoing tasks, while executing them efficiently;
• Maintaining and reviewing standard operating procedures to ensure consistency, while continuously aiming at improving them;
• Analysing supply behaviour and using insights to adapt strategies for different situations, such as peak times, weather changes, and special events;
• Organising tasks, staying agile, and stepping in wherever needed to support operations and resolve issues quickly.

Our humble expectations

• Familiarity with working with data, using Looker or similar data visualization tools is a plus.
• You exhibit attention to detail and a good ability to solve problems.
• You are a precise and thorough person with the ability to remain organised while executing your tasks at hand with high efficiency.
• You love to “get your hands dirty” and get things done, doing whatever it takes to make sure that we accomplish our goals.
• You’re analytics driven and love to crunch data in order to decide on next steps.
• You are a confident communicator with good English skills and effectively navigate through things that are blocking your path with a clear line of thought.

Additional information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: Jakob Persson Wilson, Talent Acquisition Partner: jakob.persson.wilson@wolt.com

Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 

The salary below is the monthly salary range for this position. 

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.