Program Manager, Child Support/Enforcement (onsite, DC area)

Description

ICF is currently seeking a Program Manager capable of providing leadership and exercising strong project management skills to lead a large national program of Program Support Services (PSS) for child support enforcement. As the Program Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist the Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Program Manager, you will be responsible for overall successful delivery of all work products and quality of work and to ensure the project proceeds within the specified time frame and under the established budget, while achieving its objectives.

The successful candidate should have relevant experience in child support services and enforcement with knowledge of OCSE regulations and program implementation. Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) is preferred. Candidates must be able to communicate effectively, verbally and in writing, and handle highly confidential and sensitive issues. Candidates must be versed in a wide variety of strategies for ensuring quality services and the ability to maintain positive relationships with clients and colleagues. Candidates must have experience in successfully managing similar projects in terms of scope, complexity, and size.

Key Responsibilities:

• Contribute expertise to the following:
• Knowledge management of best practices in Child Support Enforcement programs.
• Staffing - Assign and manage qualified, technically proficient, and professionally capable staff throughout the life cycle of the contract, including phasing in and out staff without disruption.
• Communications and Reporting - Coordinate and communicate with government staff and contractors to provide thorough and timely reporting on task/project/program status and performance, including delivery of quality reports, responding to ad hoc government inquiries and data calls. Any critical information provided to the appropriate points of contact (POCs) should be clear, timely and supportive of the most effective course of action (COA) within the context of the work and scope of authority for all involved parties
• Execution of Work - Ensure that all contractual requirements are performed in a manner that ensures timely delivery in accordance with Government quality standards, OCSE guidelines and established practices.
• Project Management Plan - Develop, maintain, and update a Project Management Plan (PMP), providing the basis for performance in accordance with the task. This document describes the schedule, cost, quality, communication, and risk-adjusted plans, and how they would be updated, maintained and communicated throughout the period of performance (PoP). Employ Earned Value (EV) methodology on the contract following American National Standards Institute/Electronic Industries Alliance (ANSI/EIA) Standard 748, Earned Value Management Systems (EVMS), for its EVMS approach.

Basic Qualifications:

• B.S with a minimum of 15 years of relevant experience in child support services and enforcement programs
• M.S with a minimum of 13 years of relevant experience in child support services and enforcement programs
• 10+ years of experience managing projects and programs
• PMP Certification required
• 5 years in a leadership position
• Eligible to complete the HHS background verification process at the Public Trust clearance level.

Preferred Skills/Experience:

• Master's degree in social services related field.
• Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) is preferred.
• ITIL Certification desired

Professional Skills:

• Proven skill and experience in critical-thinking, innovation, and problem-solving, recommending successful solutions, including the planning and implementation of such solutions.
• Demonstrated experience in project management, managing people, project planning and coordination of daily activities, data analysis, constructive reporting, project management techniques and tools for a contract of similar size and complexity within budget.
• Creating and maintaining quality control through repeatable, managed processes.
• Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure (WBS).
• Sound business ethics, including the protection of proprietary and confidential information.
• Exceptional oral and written communication skills.
• Analytical, problem-solving, and decision-making capabilities.
• Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
• Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.

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Working at ICF

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