JENTIS is an innovative SaaS scale-up using cutting-edge technology with 45+ employees (and aiming to double in size!). We help businesses take back control of their data from third parties, capture the highest-quality data, and comply with the strictest data privacy regulations around the world in a breeze.
JENTIS has experienced extraordinary growth since the company's foundation in 2020 and we’re excited to hire team members who will take our growth to new heights. As an Account Manager, you will be the primary point of contact for our existing customer base, responsible for ensuring their success and adoption of our products and services. Our ideal candidate is a professional with extensive experience in marketing technology (MarTech) and proficient in both German and English. Are you up for the challenge?
Your playground:
- Customer Retention: work proactively with customers to renew contracts, forecast, and track key account metrics
- Expansion and Upselling: Identify demand in customer´s business and opportunities for growth, strategic account planning, and negotiating contracts
- Be the primary point of contact for all account-related matters: Develop and maintain strong customer relationships through QBRs and check-ins
- Utilize our Customer Relationship Management (CRM) tool (SalesForce) to enhance customer experience
- Be the lead to enable customer success and adoption
- Collaborate cross-functionally with Customer Service, Sales, Marketing, Legal, and Product teams
What to bring along:
- A minimum of 3 years of industry experience working in the Mar-Tech landscape (Marketing, Analytics, Business Intelligence, Programmatic) or equivalent experience in an agency environment
- Ability to build and maintain relationships with potential clients
- Strong fluency in German and English (both verbal and written communication)
- The ability to quickly understand our platform, adapting and leveraging its features for sales success
Bonus points for:
- A passion for data analytics
- Knowledge in data protection and data privacy
- An understanding of the fundamentals of web tracking
What's in it for you?:
- Remote-first work environment: work from anywhere within CET +/- 3 hours
- Stay connected via our virtual office space: Gather
- Flexible working time: core hours are from 10am - 3pm CET
- True work/life balance: Employment contracts are based on a strict 38,5hr work week (any extra hours are offset with additional paid vacation time)
- An international work environment with colleagues from 12 nations
- Fun, relaxed, and regular remote and onsite team events
- Personal development budget and allocated learning days
- Vacation Days: min 25 days per year (or more if local labor law requires) plus additional leave for special events
- General Exit Participation (shares!) for all employees in the event of an exit during their tenure
The full-time salary range for this position is EUR 54.500,00-77.400,00 per annum. At JENTIS, the salary is comprised of a fixed monthly base and a quarterly performance bonus. Our employment contracts are not all-inclusive, meaning they are based on a 38,5 hour work week with the option to take compensatory days off. Final salaries are determined based on an individual's geographic location, qualifications, experience, and time commitment. We also offer other benefits on top, which we're happy to tell you more about in a personal interview!
