Head of Go-to-market & Service Architecture (f/m/d) Group Business Delivery Center

We’re looking for an experienced and practical leader to set up and develop a core function within A1 Group’s international service organization. As Head of Go-to-market & Service Architecture, you will play a foundational role in setting up the structure, processes, and direction for how we standardize, position, and deliver digital services across multiple markets. This is a unique opportunity to establish a high-impact function and later transition into leading its sustainable growth across the A1 footprint.

Your mission: Design and implement the operational blueprint for our GTM & Service Architecture function—and lead its evolution into a cross-market, value-driving capability.

Service Architecture & Standardization | Go-to-market Strategy & Sales Enablement | AI & Automation in Service Delivery | Contractual & Regulatory Compliance

• Define and implement the operating model for Go-to-market & Service Architecture at group level, focusing first on standardization of service components across all countries, structure, governance, and process setup.

• Lead the design of a modular, scalable service portfolio in cloud, IT infrastructure, and managed services, aligning technical and business requirements.

• Develop and execute a group-wide Go-to-market strategy in coordination with Group Portfolio Management and local sales teams, supporting value positioning and market readiness.

• Build and lead a Service Presales team that supports local sales units in opportunity development and customer engagement, while also driving sales enablement through training, certifications, and knowledge-sharing initiatives.

• Drive integration of AI agents and automation into service design and delivery to enhance scalability, speed, and quality.

• Ensure services and contracts comply with regulatory standards across all A1 Group countries, in close collaboration with Group Alliance Management, legal and compliance teams.

• Foster collaboration across product, delivery, legal, and local business units to ensure seamless and aligned service delivery.

Your Profile

• Longstanding experience in IT service architecture, presales, or Go-to-market leadership roles, ideally in a multinational environment

• Deep understanding of cloud services, IT infrastructure, and managed services

• Proven experience in service modularization, automation, and AI integration

• Strong knowledge of contract management, compliance, and regulatory frameworks across multiple countries

• English (B2 level); knowledge of German or other languages are a plus

• Willingness to travel occasionally across A1 Group markets

It is important to us that your salary reflects your qualifications and experience. It can exceed the collective agreement and starts at € 130,000 gross per year.

A1 Telekom Austria AG | IT

Head of Go-to-market & Service Architecture (f/m/d) Group Business Delivery Center