At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
As an People Support Operations Specialist you are part of a dynamic, vivid and spiritful Employee Lifecycle Management team supporting the EMEA region. The Employee Lifecycle Management teams deliver customer service and advisory support to HR and business partners on global HR systems and processes, ensuring end-to-end process completion in line with our customer-focused principles.
As a qualified expert, you are:
Providing support, insight and explanation on HR systems as well as advisory and administrative activities in one or more main area of HR business processes and employee lifecycle events (eg. onboarding: pre-employment and reference checks, hiring/onboarding, contract creation; employee changes: contract modifications, employee changes/moves, payroll & personal data changes; offboarding: terminations & offboarding support, retirement process, etc.)
Providing customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting
Supporting the embedding of the new ways of working, actively participating in the development and implementation of continuous improvement initiatives
Behaving as role model to team members, showing positive and flexible attitude
Developing and managing key stakeholder relationships in a proactive and customer outcomes focused way
Building relationships with HR colleagues within the PSS organization as well as with customers to ensure ongoing service delivery effectiveness.
Who you are:
We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:
Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile mindset in ambiguous situations
Multi-cultural acceptance, ability to work in a fast-paced and changing environment
Experience in service delivery or customer care environment (experience in the HR Operations / HR Services area is an advantage)
Fluent in written and spoken English & German.
You can expect an annual salary from € 50,000.00 gross, as well as a performance-related bonus and attractive benefits. Pension fund, company restaurant, flexible working time models, company health promotion and a wide range of sports activities are just some of them. Depending on qualifications and experience, there is a willingness to overpay.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
