Location: Austria, Brunn/Gebirge
This role plays a key part in keeping our sales operations running smoothly. By supporting the team with day-to-day coordination, handling customer inquiries, and managing essential documents like quotes and contracts, you help create a seamless experience for both our customers and our internal teams. Your work ensures that sales can focus on what they do best – building relationships and driving growth – while everything behind the scenes stays organized and on track.
Your Responsibilities:
- Preparation of sales meetings with existing and potential customers
- Assistance in the preparation of customer visits, trade shows, and customer events
- Handling of customer inquiries, including coordination with internal departments and external partners
- Administrative sales support incl. document management, offer preparation, order confirmations, T&Cs, SOWs, NDAs, invoicing, and service agreements
- Support in drafting customer contracts by reviewing contracts and coordinating internally, followed by ongoing communication with the customer (preparation of term sheets, development of decision-making foundations)
- Maintenance of customer portals serving as the first point of contact for departments such as logistics and accounting
- Completion of customer questionnaires by coordinating the response to customer questionnaires across involved IMS departments and timely submission of completed questionnaires to the customer
- Further improve internal sales processes: Coordinating product and service specifications with internal teams and suppliers, followed by continuous communication with the customer
- Preparation of management presentations and reports
Your Qualifications:
- Bachelor’s Degree in a relevant technical field (e.g., Engineering, Mechanical Design), or in Business Administration with a strong technical focus
- Minimum 5+ years as sales operations or related role
- Proven experience in independently managing the full sales cycle
- Strong expertise in using CRM systems and sales tools, with a demonstrated ability to maintain accurate customer data, manage sales forecasts, and analyze performance metrics to drive business growth
- Proven track record in supporting complex B2B sales processes
- Background in contract negotiation and legal documentation, including drafting NDAs, Statements of Work (SOWs), and service agreements
- Technical interest in our unique product
- Customer-Centric Mindset: Focused on understanding customer needs, delivering personalized service, and ensuring a positive experience throughout the entire sales journey
- Ability to clearly communicate with both internal teams and external customers
- Strong Organizational & Time Management Skills
- Ability to analyze sales data and customer feedback to identify trends, challenges, and opportunities
We offer:
- We are a leading high-tech company with headquarters in Austria and international subsidiaries (Taiwan, Korea, USA)
- Excellent professional and personal development opportunities in an international company
- Very collegial and motivated team with short communication channels
- Top-equipped workplace (modern office, laptop, height-adjustable desk), Job Bike, very good company restaurant
- An attractive salary package that starts at an annual gross salary of 84.000,- € for this position and can be higher depending on experience (KV Metal Trade). In addition, all employees benefit from the company's success with an IMS bonus program.
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