Essential Duties and Responsibilities:
- Warmly welcome guests, ensuring a calm and professional presence at all times
- Manage reservations and scheduling using spa software systems, optimizing efficiency and guest satisfaction
- Provide detailed information on spa treatments, services, and wellness offerings
- Ensure the spa reception and waiting areas remain immaculate, serene, and well-stocked
- Process payments, manage billing, and maintain accurate guest records
- Support therapists and management with administrative and operational tasks as required
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