NOTE: Candidates must reside and be eligible to work in New South Wales, Victoria, or Queensland in order to be considered for this opportunity.
“Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.” Connor Rosine – Client Advocacy Technical Specialist
As a Technical Client Specialist, you’ll play a dual role at the intersection of Client Advocacy and Technical delivery — owning the customer experience end-to-end for our APAC region. You'll act as the first point of contact for clients, resolving issues and guiding them through the Absorb LMS platform. In parallel, you'll lead the execution of technical projects including integrations, data operations, sandbox management, and custom reporting.
This is a hands-on, cross-functional role with direct impact on client satisfaction, technical delivery, and operational resilience.
Are you interested in learning more about Absorb’s culture? Click on the video below:
Absorb Culture - Absorb LMS
What you’ll do:
- Provide high-quality client support via Zendesk (email, phone, chat), troubleshooting LMS platform issues with professionalism and empathy
- Manage and resolve client-reported issues, ensuring clear and timely communication throughout the ticket lifecycle
- Serve as a client advocate, escalating issues when needed and representing the client voice internally
- Support technical projects such as data imports/exports, sandbox refreshes, and integration setups (e.g., Workato, HRIS)
- Assist with Absorb Analyze dashboards, API/SSO troubleshooting, and analytics product support
- Gather early-stage requirements and offer consultation on advanced LMS configurations and integrations
- Collaborate cross-functionally with Technical Services, Product, and Customer Success teams to deliver scalable solutions
- Maintain accurate documentation, internal notes, and engagement records
What you’ll bring:
- 2-3 years in a client-facing role in SaaS, ideally within technical support, customer success, or implementation/technical services
- Proven problem-solving ability and aptitude for learning technical products quickly
- Familiarity with any of the following is an asset: APIs, SSO protocols (SAML, OAuth), CSV/XML data formats, integration tools (Workato, Zapier, Postman, etc.), or BI/reporting platforms
- Clear, confident communicator both written and verbal
- Comfortable balanced reactive support work with proactive project-based work
- Ability to thrive independently in a fast-paced, remote-first environment
Are you ready to become an Absorber?
What we offer:
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
- We achieve exceptional results by genuinely caring about each other and the work we do
- We’re united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [email protected]
#LI-REMOTE
